Understanding Your Monthly Billing Statement

 

ANNUAL MEMBERSHIP FEE
The Cardholder agrees to pay the Annual Membership Fee to be determined by BDO Unibank, Inc. (“BDO”) for the use of the BDO Credit Card/s*.

* Reflected at the back of your Monthly Billing Statement (MBS).

 

FEES/OTHER DEBITS
BDO-initiated Fees may be charged to your account from time to time. This portion may include: Annual Membership Fee, Cash Advance Fee, Lost Card Replacement Fee, Returned Check Penalty Fee, a fee for closed accounts and/or accounts with insufficient funds under an Auto-Debit Arrangement (ADA) facility, if applicable, and other applicable fees. Such fees may be revised from time to time.

SALE DATE
This refers to the transaction date of a purchase or a cash advance.

POST DATE
This refers to the date when your purchase, cash advance, payment, or adjustment is posted to your account.

EASY INSTALLMENT PROGRAM
The monthly installment due under BDO’s Easy Installment program/s (Easy Transfer; EasyPay Cash; EasyPay Convert; EasyPay Merchant Installment) form part of the Minimum Payment amount indicated in the MBS. The monthly installment due is computed as the base amount multiplied by the applicable factor rate of the chosen term (the number of months within which the entire base amount must be paid). The total installment is the base amount plus the interest due. The installment interest rate is determined by BDO and subject to change in accordance with the prevailing market rates for similar transactions and terms.

CHANGES IN FEES AND CHARGES
The fees and/or charges as herein set forth may be revised by BDO from time to time as BDO deem necessary, with reasonable prior notice.

ADDRESS/DATA CHANGE
Any change in your address (Post Office Box address not accepted), telephone number and your other data must be immediately relayed to BDO by calling the BDO Customer Contact Center at 631-8000. And in the event that cardholder’s chosen mailing address is not accessible through mail or courier delivery, BDO shall have the option to use the other addresses provided by cardholder, if any. Until BDO is notified of such change, it will continue to use the current cardholder’s address/telephone number/data on file.

LOST OR STOLEN CARD
When your Card gets lost or stolen, please report it immediately by calling the BDO Customer Contact Center at 631-8000. The Lost Card Protection (LCP) feature frees you from any liability when your card gets used fraudulently. However, coverage under the LCP begins from the time the loss or theft is reported to the BDO Customer Contact Center. In such an event, your card will be permanently blocked and a card replacement fee will be charged to your account, if applicable.

ERRORS OR QUESTIONS ABOUT YOUR BILL
Please examine your MBS for any errors. If no error is reported to the BDO Customer Contact Center within 30 days from Statement Date, the MBS will be considered true and accurate and binding upon you.

FOREIGN EXCHANGE CONVERSION RATE
All international charges, advances or amounts made by the cardholder in currencies other than US Dollars will be automatically converted at the time of posting to US Dollars at MasterCard’s / American  Express’ / Visa’s / JCB’s / UnionPay’s foreign exchange selling rate. Assessment fee of 1% plus service fee of 1% of the converted amount will be charged by MasterCard / American Express / Visa / JCB/China UnionPay and BDO respectively, and shall be imposed at the sole and absolute discretion of BDO and may be subject to change.

SALES SLIP RETRIEVAL FEE
The cardholder agrees to pay P250 for each sales slip retrieved for local transactions or P450 for international transactions, upon request of the cardholder, for whatever reason. The same amount will be charged to the cardholder for each sales slip retrieved by BDO arising from an invalid dispute.

USE OF THE CARD
Use of the Card is subject to the Terms and Conditions Governing the Issuance and Usage of the BDO Credit Cards as stated in your Card Carrier, and as may be amended by BDO from time to time. In case of conflict between the provisions of these reminders and said Terms and Conditions, the latter shall prevail.

It is understood that by your signing at the back of the Card and/or your use of the Card, even if you have not signed any Application Form, you shall be bound by and deemed to have agreed to the Terms and Conditions Governing the Issuance and Use of BDO Credit Cards and the provisions of this reminder and you shall be liable for any and all applicable charges and fees arising from the use of the Card.


*** Only applicable to Dual Currency Cards.

 

FOR ASSISTANCE, CALL US AT:

631-8000        Within Metro Manila
1-800-10-6318000     Domestic Toll-Free (PLDT)
1-800-3-6318000     Domestic Toll-Free (Digitel)
1-800-5-6318000    Domestic Toll-Free (Bayantel)
1-800-8-6318000    Domestic Toll-Free (Globe)

(IAC) + 800-8-6318000     Outside the Philippines

 

SUPPLEMENTARY CARDS
As a PRINCIPAL Cardholder in good standing, you may apply for up to six (6) SUPPLEMENTARY Cards for immediate family members (parents, siblings, spouse, and children, 13 years old and above). With the sub-limit feature, you can manage your SUPPLEMENTARY Cards expenses by simply assigning a specific credit amount for each of the SUPPLEMENTARY Cardholders. As a PRINCIPAL Cardholder, you shall be liable for all purchase and cash advances made, including all interests and charges incurred through the use of the SUPPLEMENTARY Cards.

CARD VALIDITY AND RENEWAL
Unless terminated or canceled prior to expiry date, your Card is valid from the issue date up to the last calendar day of the month indicated on the face of your Card. Renewal of the Card will be at the sole discretion of BDO. If the Card is not renewed, BDO may demand payment of the obligation in full.

STATEMENT DATE
This is the regular statement cut-off date of all your BDO Credit Card transactions. If your statement date falls on a Friday, Saturday or a holiday, your statement date will be the preceding day or the following day after your official statement date.

BILLING STATEMENT***
You will get two separate billing statements. All your local transactions will be billed in Philippine Peso, while your international purchases will be billed in US Dollars. For your dollar billing, you have the option to pay the exact amount in Dollar or ask for the exchange rate during payment when you want to pay in Peso.

PAYMENT DUE DATE

Payment should be made on or before the Payment Due Date indicated in your Monthly Billing Statement (MBS) to keep your account active and to avoid late payment charges. If your Payment Due Date falls on a Saturday, Sunday or a “National” Holiday, payment due date is automatically moved to the next business day.

MINIMUM PAYMENT
This is the minimum amount that must be paid on or before Payment Due Date. This is the sum of the following: (a) 3% of your Outstanding Balance (Less Installment Amortization, if any); (b) Installment Amortization; (c) Overdue Balance; (d) Over-Limit Amount. You pay the sum of (a), (b), (c) and (d) or P200 (or US$5 for Dollar transactions***), whichever is higher. In case of default, BDO may demand payment of the obligation in full.

OUTSTANDING BALANCE
This is your total outstanding obligation to BDO as of Statement Date.

FINANCE CHARGE
If you choose to pay your Outstanding Balance in full on or before the Payment Due Date, no finance charge will be imposed. However, if you choose to pay only the Minimum Payment or any amount less than the Outstanding Balance on or before the Payment Due Date, you will be treated as borrower or a “revolver”. Hence, a finance charge* will be imposed on the outstanding balance stated in your previous MBS computed from cut-off date to payment date and all the unpaid balance from payment date to the next cut-off date. Outstanding balance is the statement balance as of cut-off date inclusive of previous unpaid balance, new retail purchases, cash advances, charges and fees.

* Monthly Interest Rates are reflected at the back of your Monthly Billing Statement (MBS).

CREDIT LIMIT
Your Credit Limit is the maximum outstanding balance that you and your SUPPLEMENTARY Cardholders, if any, can maintain at any given time. Each principal Card has its own assigned Credit Limit. Please keep your outstanding balance within your assigned Credit Limit. BDO reserves the right to approve or disapprove any purchase or advance that exceeds your Credit Limit. Any amount in excess of the assigned Credit Limit becomes due for payment immediately.

CASH ADVANCE LIMIT
Cash advances may be availed of up to the extent of your Cash Advance Limit via over-the-counter at selected BDO branches or ATMs bearing the MasterCard and Cirrus logo or Visa and Visa Electron logo or UnionPay logo. Each cash advance transaction is subject to a 5% service fee or a minimum amount of P300, whichever is higher. Dollar cash advance service fee is 5% or US$6, whichever is higher***. Finance charges will also accrue from the date of cash advance until the same is completely settled.

OVERDUE AMOUNT
This refers to the unpaid balance of the Minimum Payment Due after the Payment Due Date.

LATE PAYMENT CHARGES
If no payment is made on or before Payment Due Date or payment made is below the Minimum Payment, a Late Payment Charge of 5% of the Overdue Amount or P300, whichever is higher, will be charged to your account. For dollar transactions, a late payment charge of 4.5% of the overdue amount or US$6, whichever is higher***.